Commitment to Our Customers

A Healing Hand is committed to providing high quality crystals, stones, and other products that can assist one in achieving energetic balance. 

Shipping & Packaging

Currently, all packages will be shipped via USPS.  You will be charged actual shipping charges as estimated by the USPS website's shipping calculator PLUS each item also has a nominal handling charge that will be reflected in the total shipping number at checkout.  This is to cover packaging costs.  Each stone purchased will be bagged with the associated name/properties card so you know what each stone is when you open your shipment.  Multiple stones of the same type will be bagged together. 

At this time we are only shipping to the USA and Canada.  If you are from another country and wish to make a purchase, please contact us prior to placing an order.

TIMING OF SHIPMENTS:  Your order will ship no later than 3 business days from the date it was placed.  12PM (noon) is the cutoff time to have your order counted on the business day it was placed.  For example, placing an order at 2PM on Monday means it will ship no later than Thursday (Tuesday is business day 1, Wednesday is business day 2, Thursday is business day 3).  Rush shipping service is available and means that we will commit to getting your order to the post office within 24 hours of receiving the completed order.  For this service you must add the "Rush My Order" item to your cart when you check out. 

Pickup for Local Purchasers

If you are located near Ansonia, CT and wish to arrange pickup for your order instead of paying a shipping charge, please contact us prior to placing your order.  We will issue a one-time use coupon code for free shipping.  If you already have a coupon code (say, for 10% off your order) please let us know what that code is when you email so we can make the new code valid for 10% off PLUS free shipping.

Taxes + Forms of Payment

If the shipping address from your order is within the state of Connecticut, we must charge 6.35% sales tax.

All transactions are processed through Paypal's secure, industry leading payment portal.  Please note, you do NOT need to have a Paypal account to make a purchase.  You can select credit card as your payment method, you will be routed to PayPal, and they will securely handle the transaction even if you do not have a PayPal account.

Items Damaged in Transit

A Healing Hand will take great care in packaging your items so that they arrive safely at your door.  However, if something is broken upon arrival, please take a photo and email it to us.  A Healing Hand will evaluate each situation as it arises - we may send a replacement, issue a refund, or request that the item be returned at A Healing Hand's sole discretion.  We will do our best to satisfy the customer!

Returns/Exchanges

If you are unsatisfied with your order, please contact us for a Return Material Authorization (RMA) number and further instructions within 7 days of receiving the package.  When sending the email, please indicate if you are returning an item for refund or if you wish to exchange it for another item.  After 7 days, all sales are final.  If you receive an RMA number, please carefully package the items and ship them back to us.  All items must be received in their original condition prior to issuance of a refund.   

Customer Service / Questions

If you have any questions about your purchase or the functionality of the web store, please contact us prior to making the purchase.  We will do our best to respond promptly.

Miscellaneous
Prices subject to change at any time without prior notice.

All photos are representative and actual items received may differ from the ones in the pictures, EXCEPT for one-of-a-kind items.

Exact color of stone may vary slightly from computer images due to the nature of digital photographs, computer hardware, resolution, color settings, etc.

Information on this website is not intended to be medical advice.
 

A Healing Hand Online Store: Terms + Conditions

All customers will be asked to agree with these terms and conditions prior to finalizing a purchase.

Items that are small or may pose a choking hazard (including tumbled stones, jewelry, etc.) should not be used near or given to children. No product on sold here should be ingested or put in in your mouth for any reason.

Information provided about the products is for informational purposes only. Keywords are compiled from generally accepted and available resources in the metaphysical spiritual community. However, A Healing Hand does not make any claims or guarantees about the efficacy or accuracy of any products or associated key words for specific conditions, nor does it diagnose or offer advice of any kind on any medical condition. Always seek medical advice from medical professionals, like your doctor, about any questions, concerns or changes to your health. That is not us!

All information provided is provided to the best of our knowledge - we cannot guarantee that it is free from mistakes, or that we were misinformed by a supplier. A Healing Hand makes every effort to buy from reputable suppliers and we do our best to alert you when a stone is either treated or man-made but most of our stones are in their natural form. If you feel that any of our stones are misrepresented, or even if you want to share additional information with us about a particular stone (e.g. this stone is AKA "magic super duper stone"), please contact us.

A Healing Hand is not responsible for any information that comes directly from a manufacturer as part of a product (e.g. information for tuning forks, or books that come with a Tarot deck). It is your responsibility to use these items in a safe and responsible manner - A Healing Hand accepts no liability for misuse of any products sold on this site or through any affiliates of this site.
These products will not DO anything for you - they are tools to be used in assisting your metaphysically based spiritual growth and well being. You must committed to our own spiritual growth and personal well-being - there are no magic fixes.
 



 

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